Customer Service Director

1 week ago


Singapore AGS INTEGRATION PTE. LTD. Full time

We are seeking a highly skilled Customer Service Director to join our team at AGS Integration Pte. Ltd.

Overview

The successful candidate will be responsible for managing the customer service function, ensuring that all customers receive timely and professional support.

The ideal candidate will have excellent communication skills, be able to work independently, and have experience in data entry, card programming, and process management.

About the Role

This is a full-time position, requiring a strong understanding of customer needs and preferences.

The customer service director will be responsible for:

  • Attending to customer queries and concerns in a timely manner and professionalism
  • Data entry and card programming
  • Process new registration and manage existing records
  • Handle calls and register to system accordingly
  • Prepare monthly service report and other reports
  • Check daily report for enhancement
  • Assist user to sign up and basic troubleshooting
  • Record and keep track customer feedback and daily reporting.
  • Manpower scheduling and check daily attendance
  • Recruitment function including posting of recruitment advertisement, sourcing candidates via various platforms, interview, and offer managements
  • Update leave application in system
  • Coordinate social and recreational activities to promote the team work of the company
Required Skills and Qualifications

To succeed in this role, you will need:

  • Microsoft PowerPoint proficiency
  • Troubleshooting skills
  • Microsoft Office expertise
  • Microsoft Excel skills
  • Inventory management knowledge
  • Office management experience
  • Administration skills
  • Data entry accuracy
  • Accounting principles knowledge
  • Administrative support experience
  • Scheduling ability
  • Sourcing capabilities
  • Able to work independently
Benefits

As a valued member of our team, you can expect:

  • A competitive salary of SGD $6,500 - SGD 8,000 per month
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
How to Apply

If you are a motivated and results-driven individual with a passion for customer service, please submit your application today.



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