Digital Transformation Specialist

4 days ago


Singapore Blue Wireless Full time

About Blue Wireless:

Blue Wireless is a global leader in providing wireless network solutions for enterprises. With coverage in over 80 countries, we are transforming the way LTE/5G and Starlink technology is used to connect branches, remote sites, and vessels using wireless solutions.

We are headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK, and the United States, making project roll-out painless and predictable.

Our 'secret sauce' is our people: Our creativity, hands-on attitude, and willingness to go above and beyond for our customers keep us growing, which is why we are continuously looking for new colleagues to join and be part of our journey.

We are expanding our Global Products team with a Digital Services Product Manager role in our Singapore office to drive digital transformation initiatives throughout the company.

Your Role:

You will lead and own digital processes to enhance operational efficiency and productivity. Your key responsibilities will include:

  • Product Type: Digital Services
  • Customer Facing Portal (i.e., Starlink Portal, Quoting Portal)
  • In-house Applications (i.e., Billing System, Alerting/Reporting System)
  • Productivity Tool (i.e., AI, Knowledge Base)
  • Network, Delivery, and Support System Automation and Integration
  • Product Development
  • Defining and driving new initiatives to digitally transform the company
  • Gathering, moderating, and translating process requirements from multiple stakeholders into product documentation
  • Utilizing low-code platforms to build working prototypes
  • Working with UX product designers to fine-tune and optimize user experience
  • Project managing and collaborating with developers to build and launch digital services for external customers and internal users
  • Conducting tests and training for internal users to be successful with the digital service
  • Working with sales to integrate digital services via API into their end customers' platforms
  • Product Management
  • Being the product owner for existing in-house digital applications
  • Collating bug feedback and moderating additional feature requirements
  • Courating and tracking 3rd party vendor deliverables for quality and performance

Requirements:

  • At least 2 years of experience with digital processes and product management in the enterprise B2B space
  • Comfortable working in a globalized environment with teammates in different offices around the world, across multiple time zones
  • Familiarity with enterprise systems (i.e., ZOHO, Business Central, etc.)
  • Great English communication skills, both written and verbal
  • Knowledge and experience in the telecommunication industry is a huge plus


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