Logistics Coordinator
2 days ago
MyCareersFuture is seeking a highly skilled and detail-oriented Logistic Executive to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service, coordinating shipping and logistics activities, and ensuring smooth order processing and documentation.
Key Responsibilities:- Customer Service: Act as the primary point of contact for customers regarding shipping and logistics inquiries, order status, and related documentation.
- Order Processing: Ensure accurate and timely processing of purchase orders (PO), delivery orders (DO), invoices, and other shipping documents.
- Logistics Coordination: Coordinate with internal teams, suppliers, and logistics partners to schedule shipments, track deliveries, and resolve any shipping-related issues.
- Regulatory Compliance: Verify shipping instructions, shipping terms, and ensure compliance with relevant regulations and documentation requirements.
- Communication: Collaborate with the sales team to provide timely updates on order status, shipment schedules, and any potential delays or issues.
- Problem Resolution: Resolve customer complaints or discrepancies related to shipping, invoicing, and documentation, in a professional and timely manner.
- Record Keeping: Maintain accurate records of shipping and logistics activities, including documentation, tracking numbers, and delivery confirmation.
- Inventory Management: Assist in inventory management, including stock monitoring, reconciliation, and coordinating stock replenishment as needed.
- Financial Management: Collaborate with the finance department to ensure accurate and timely invoicing, payment reconciliation, and financial documentation.
- Industry Knowledge: Stay updated on shipping regulations, customs requirements, and industry best practices to ensure compliance and optimize shipping processes.
- Process Improvement: Provide suggestions and recommendations for process improvements to enhance operational efficiency and customer satisfaction.
- Education: High School / Diploma / Degree in Business, Logistics, or a related field is preferred.
- Experience: Proven work experience as a Shipping Executive / Customer Service Representative or in a similar role, preferably in the shipping and logistics / Semiconductor industry.
- Skills: Familiarity with shipping documents, such as purchase orders (PO), delivery orders (DO), invoices, and customs documentation.
- Knowledge: Strong knowledge of shipping and logistics processes, including familiarity with shipping terms, Incoterms, and customs regulations.
- Soft Skills: Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
- Technical Skills: Proficiency in using computer systems and software applications related to customer service, shipping, and documentation (e.g., MS Office, ERP systems).
- Language Skills: Proficiency in English and Chinese to liaise with Chinese speaking associates.
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