Senior Business Technology Analyst

3 weeks ago


Singapore Singapore Airlines Full time

About the Role

We are seeking a highly skilled Senior Business Technology Analyst to join our Cabin Crew Business Technology Department in SIA. The successful candidate will be responsible for analyzing business needs, defining requirements, and supporting the implementation of IT solutions that enhance operational efficiency and drive business value.

Key Responsibilities

  • Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements, ensuring alignment with company objectives.
  • Business Process Analysis: Evaluate current processes and identify areas for improvement, leveraging technology to enhance efficiency and reduce costs.
  • Solution Design: Work closely with IT teams to design and propose innovative solutions that meet business needs, utilizing industry best practices.
  • Documentation: Create clear and concise documentation, including business requirements documents, process flows, and user stories, facilitating effective communication among team members.
  • Stakeholder Management: Engage with stakeholders at all levels to communicate project status, gather feedback, and facilitate decision-making, ensuring successful project delivery.
  • Project Support: Assist in project management activities, including planning, execution, and monitoring of project deliverables, ensuring timely completion and within budget.
  • Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards, reducing the risk of project failure.
  • Training and Support: Provide training and ongoing support to end-users to ensure successful adoption of new systems and processes, improving user satisfaction and productivity.
  • Continuous Improvement: Stay abreast of industry trends and best practices, recommending improvements to enhance business operations and stay competitive.

    Requirements

    • A bachelor's degree in Business IT or IT-related discipline.
    • 1 to 3 years of working experience in similar role preferred.
    • Knowledge/Experience in Agile Methodology, data digital platforms and ecosystem, and/or mobile application development would be advantageous.
    • Good communications (oral and written) and presentation skills.
    • A strong team player and able to interact and work well with technical team, business users, and co-workers of all levels.
    • Analytical, systematic, and logical in problem definition and solving.
    • Self-starter, result-oriented, and able to multi-task.

    Salary: $80,000 - $110,000 per annum, depending on qualifications and experience.



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