Highly Skilled Software Professional Wanted
11 hours ago
We are seeking a highly skilled and motivated technical professional to play a crucial role in ensuring the smooth operation of applications.
- Provide expert technical support for software products via email, phone, and on-site visits.
- Diagnose and troubleshoot configuration and functional issues both remotely and on-site.
- Collaborate with internal stakeholders to resolve user-reported issues within defined service level agreements.
- Work with team members to identify root causes and recommend preventive measures or workarounds.
- Install and configure software and conduct user acceptance testing.
- Perform planned software upgrades and system migrations.
- Proactively monitor systems to identify and resolve issues before they impact end-users.
- Continuously review and enhance support processes as part of ongoing improvement initiatives.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 1 year of technical support or customer service experience in IT/software products.
- Solid knowledge of IT infrastructure, including software and web applications, operating systems, databases, networking, and virtualization.
- Strong analytical and troubleshooting skills for resolving complex technical issues.
- Excellent communication and interpersonal skills, with the ability to engage technical and non-technical stakeholders effectively.
- Proactive, self-motivated, and capable of managing multiple customer accounts and projects simultaneously.
The ideal candidate will possess strong problem-solving skills, excellent communication skills, and be able to work effectively in a dynamic environment.
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