UX Research Expert
5 days ago
Trip is a leading global travel service provider, and we're looking for a talented UX Research Expert to join our team. In this role, you'll lead end-to-end UX research activities, collaborating with product managers and designers to understand research needs and deliver actionable insights.
About UsWe've been in the business since 1999, listed on NASDAQ in 2003 and HKEX in 2021. Our group comprises Ctrip, Skyscanner, and Qunar, integrating travel resources from industry partners to help travelers worldwide pursue their perfect trip.
We have four Customer Service Centres established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages. With over 30,000 employees across 30 countries, we strive to expand our global markets and become the world's leading online travel brand.
Key ResponsibilitiesIn this role, you'll:
- Lead end-to-end UX research activities, including defining research needs, hypotheses, methodology, execution, analysis, communication and follow-up
- Collaborate with product managers and designers to understand research needs and deliver actionable insights
- Adopt and adapt user research methods according to research questions
To succeed in this role, you'll need:
- Bachelor's Degree in Psychology or Research, or other related fields
- 5+ years of relevant experience within user experience, applied research setting and/or product research and development
- Demonstrated ability to design and conduct original research and effectively communicate findings
- Strong experience with research participant recruitment and management practices, as well as creating surveys and working with survey software
We offer a stage to unleash your full potential and drive global impact. As an international team, we value diversity, inclusion, and open communication. Join us and be part of shaping the future of travel
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