Integration Specialist

Job Description

The Integration Services Lead oversees and manages the integration of services across both enterprise and consumer platforms.

This role encompasses leadership of six squads to ensure cohesive delivery, successful integration, and alignment with business goals.

The Integration Services Lead manages a team comprising Integration Tech Leads, Integration Design Specialists, Network Integration Developers, RPA Tech Lead, DevOps Tech Lead, and OEM vendors, ensuring that all integration efforts are coordinated effectively.

Key Roles and Responsibilities

Define and manage the integration strategy for enterprise and consumer solutions, ensuring all components are integrated effectively to meet business needs.

Oversee the delivery of six squads ensuring alignment with organizational objectives and promoting cross-functional collaboration.

Serve as the primary point of contact for key stakeholders, including business owners, squad leads, and OEM vendors, ensuring they are well-informed on integration progress and issues.

Team Leadership and Development

Directly lead and mentor a team that includes:

Responsible for driving technical integration across squads.

Oversee the architecture and ensure alignment with design principles and guidelines.

Develop and execute integration code to connect various systems and services.

Oversee automation initiatives across the integration layers to reduce manual intervention and streamline workflows.

Ensure that integration processes are aligned with DevOps principles, facilitating smooth CI/CD pipelines.

Manage engagements with external vendors, ensuring they deliver as per the contract and meet integration standards.

Technical Oversight

End-to-End Integration: Ensure end-to-end system integration across multiple platforms (enterprise and consumer), including CRM, billing systems, digital front-ends, and third-party applications.

Work closely with the Integration Design Specialists to establish integration standards, design reusable components, and ensure consistency in integration practices across different squads.

Oversee the development, implementation, and management of APIs, middleware solutions, and network protocols that facilitate integration among systems.

Delivery Management

Collaborate with Scrum Masters and Squad Leads to plan and manage delivery timelines for integration-related features and capabilities, ensuring they align with the overall product roadmap.

Identify risks related to integration projects, create mitigation plans, and manage escalation processes for any challenges during integration.

Track and monitor the progress of all integration projects, using KPIs to evaluate performance and ensure that deadlines and quality standards are met.

Engage and manage relationships with OEM vendors to facilitate integration activities, including contract negotiations, managing SLAs, and monitoring vendor performance.

Work with vendors to ensure all integration solutions comply with security standards, quality requirements, and industry best practices.

Integration Testing and Quality Assurance

Define the integration testing strategy to ensure that all integrated components work seamlessly together.

Work with QA Leads and Network Integration Dev to plan and execute integration tests across systems, ensuring that all APIs, data flows, and interactions are functioning correctly.

Oversee defect resolution during testing phases, especially during UAT and post-deployment hypercare.

DevOps Integration and Automation

Lead the integration team to follow DevOps principles, ensuring that integration services are delivered through automated CI/CD pipelines.

Infrastructure as Code (IaC): Work with the DevOps Tech Lead to establish infrastructure deployment using IaC principles to ensure consistency and repeatability in environment setup.

Hypercare and Post-Deployment Management

Ensure there is a comprehensive support plan for the hypercare period post-deployment, which typically lasts for 3 weeks. Work closely with OEM vendors during this period to address any issues quickly.

After the hypercare period, ensure a smooth handover to the AMS team. This includes organizing knowledge transfer and ensuring continuity.