Deliverer
3 weeks ago
Roles & Responsibilities:
Courier Responsibilities and Requirements
Couriers are required to accurately pick up parcels and documents from designated locations in a timely manner according to the assigned schedule. They must deliver packages to customers' addresses within the specified time frame, ensuring the correct recipient receives the item. Couriers are expected to obtain signatures or other confirmation of delivery as required and handle any issues or discrepancies related to the delivery promptly.
Key Responsibilities:
- Pick-up and Delivery: Couriers must accurately pick up parcels and documents from designated locations and deliver them to customers' addresses within the specified time frame.
- Route Planning: Couriers must plan the most efficient delivery routes daily to optimize time and fuel consumption, taking into account traffic conditions, delivery priorities, and any special instructions or restrictions.
- Vehicle Maintenance and Safety: Couriers must conduct daily pre-trip inspections of the delivery vehicle and report any vehicle problems or maintenance needs immediately to the supervisor.
- Customer Service: Couriers must provide professional and friendly customer service at all times, answering customers' questions regarding the delivery process, package contents, or any other inquiries in a clear and courteous manner.
Requirements:
- Able to Lift and Carry: Couriers must be physically able to lift and carry heavy packages, typically weighing up to 50 pounds, on a regular basis.
- Endurance and Stamina: Couriers must have the physical endurance and stamina to work long hours, sometimes in various weather conditions.
- Reliability and Punctuality: Couriers must be available to work flexible hours, including weekends, evenings, and holidays, and demonstrate a high level of reliability and punctuality.
- Basic Technology Skills: Couriers must have basic knowledge and skills in using mobile devices or handheld scanners for tracking deliveries, receiving and sending information, and communicating with the dispatch center.
Working at ONE BY ONE PTE. LTD.
Couriers at ONE BY ONE PTE. LTD. are expected to work effectively as part of a team, collaborating with dispatchers, warehouse staff, and other couriers to ensure the smooth operation of the delivery process. They must have a good understanding of the local area, including streets, neighborhoods, and business districts, to enhance efficiency and reduce delivery times. Couriers are also expected to adhere to all traffic laws and safety regulations while driving or operating the vehicle and wear appropriate safety gear at all times.
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