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Technical Operations Manager

2 months ago

Singapore R&G BUSINESS SOLUTIONS PTE. LTD. Full time
Job Title: Technical Operations Manager Job Summary: We are seeking a highly skilled Technical Operations Manager to join our team at R&G Business Solutions PTE. LTD. Key Responsibilities: • Provide strategic leadership and direction to the operations division and supervise Singapore personnel to achieve the operations key performance index and the required service standards. • Monitor and analyze the income and expenses of the service operations, establish business controls, and provide solutions to reduce costs and increase revenue. • Manage customer services and relationships through regular feedback and periodic operations reviews with clients to optimize quality of service, business growth, and customer satisfaction. • Communicate with engineers and define roles and responsibilities, plans for the department's future needs and operations. • Coordinate with site managers on manpower planning and arrangements. • Challenge for more business opportunities and expand service contracts in various fields to increase revenue. • Promote company services and sales of machine parts. • Ensure a safe and secure work environment for all employees. • Ensure compliance in all procedures, including documentation. • Attend and prepare documents for audits by customers. Requirements: • Leadership • Troubleshooting • Quality Control • Manpower Planning • Hardware • Interpersonal Skills • Technical Management • Compliance • Project Management • Customer Satisfaction • Customer Services • Technical Support