Operations Director
14 hours ago
We are seeking an experienced Operations Director to join our team at RECRUIT HAUS PTE. LTD.
About the RoleThis pivotal position will oversee and integrate operations across our hotel and hospital services, ensuring exceptional guest and patient experiences.
Key Responsibilities- Strategic Coordination: Lead and execute operational strategies across hotel and hospital functions, aligning with organizational goals.
- Collaborate closely with senior leaders to ensure seamless integration between hospitality and healthcare services.
- Serve as the primary liaison between hotel and hospital teams, fostering effective communication and synergy.
- Operational Excellence: Oversee daily operations, including guest/patient services, housekeeping, food & beverage, facilities, and healthcare management.
- Monitor performance metrics to uphold the highest standards in hospitality and healthcare operations.
- Ensure compliance with industry regulations, policies, and standards.
- Guest and Patient Experience: Cultivate a culture of excellence in service delivery, catering to the unique needs of guests and patients.
- Develop initiatives to enhance satisfaction and build loyalty.
- Resolve escalated guest and patient concerns promptly and effectively.
- Team Leadership and Development: Lead, mentor, and inspire departmental heads across hotel and hospital operations.
- Promote collaboration and accountability within the team.
- Implement training programs to enhance operational skills and elevate service delivery.
- Financial Management: Manage budgets for hotel and hospital operations, focusing on cost optimization and revenue growth.
- Prepare and present financial reports to senior leadership.
- Identify opportunities to improve efficiency without compromising service quality.
Estimated Salary: SGD 120,000 - SGD 180,000 per annum, depending on experience and qualifications.
Qualifications and Requirements- Bachelor's degree in Hospitality Management, Healthcare Administration, Business Administration, or a related field.
- A Master's degree is an advantage.
- 5–10 years of senior leadership experience with significant exposure to both hotel and healthcare operations.
- Proven track record of managing large teams in high-performance environments.
Please note that the salary range is an estimate based on industry standards and may vary depending on individual circumstances.
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