Duty Operations Manager

3 weeks ago


Singapore Dusit Thani Laguna Singapore Full time

Job Summary

The Night/Duty Manager at Dusit Thani Laguna Singapore is responsible for ensuring the smooth operation of the hotel during their duty shift. They must maintain a consistently high standard of customer service throughout the night shift and handle any guest concerns or complaints effectively.

Responsibilities

  • Oversee the effective operation of the hotel during their duty shift.
  • Provide exceptional customer service to guests throughout the night shift.
  • Handle guest concerns or complaints in a professional and timely manner.
  • Ensure that hotel standards and policies are consistently maintained.

Requirements

  • Diploma or Certificate in a related field or equivalent experience required.
  • Minimum 3-5 years of hotel experience required.
  • Knowledgeable in Front Office Operations.


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