Duty Operations Manager
3 weeks ago
Job Summary
The Night/Duty Manager at Dusit Thani Laguna Singapore is responsible for ensuring the smooth operation of the hotel during their duty shift. They must maintain a consistently high standard of customer service throughout the night shift and handle any guest concerns or complaints effectively.
Responsibilities
- Oversee the effective operation of the hotel during their duty shift.
- Provide exceptional customer service to guests throughout the night shift.
- Handle guest concerns or complaints in a professional and timely manner.
- Ensure that hotel standards and policies are consistently maintained.
Requirements
- Diploma or Certificate in a related field or equivalent experience required.
- Minimum 3-5 years of hotel experience required.
- Knowledgeable in Front Office Operations.
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