Senior Experience Designer
1 month ago
We are seeking a highly skilled Senior Experience Designer to join our OCBC Bank team. As a senior member of our Experience Design team, you will be responsible for driving and shaping digital solutions and experiences for our customers.
You will be responsible for building relationships and collaborating with product management, tech development, and external agency teams to solve large problems and prioritize workflows for teams to be able to ship value incrementally.
You will also be responsible for bringing to life and presenting design solutions or vision to stakeholders and key executives, owning the entire product development process, and ensuring design quality from concept to development to User Acceptance Testing phase.
Additionally, you will inspire teammates, mentor, and evangelize interaction best practices and design/system thinking throughout the organization.
You will facilitate discussions to understand goals, business/industry requirements, and technical constraints, unpack complex financial flows, and translate problems into understandable, intuitive, and reusable design solutions.
You will also plan, conduct, or observe customer interviews and synthesis sessions, ensuring design solutions are grounded in customer insight and behavior.
Requirements:
- At least 8 years of experience designing sophisticated and elegant consumer digital solutions.
- Excellent interpersonal and communications skills, with the ability to collaborate with design, product, and engineering teams.
- Honed design intuition and empathy to customers, with a solid track record of shipping digital or mobile applications that balance customer insights and business needs with measurable results.
- Strong grasp of design and systems thinking, with the ability to methodically break down problems and understand constraints before approaching solutions.
- Experience working with and contributing to a component-based design system and documenting front-end requirements.
- Ability to work autonomously, be self-driven, and multitask across projects in different stages.
- Constant awareness of design trends, best practices, innovation ideas, and consumer behavior in relevant industries.
- Grace under pressure and the ability to let your designer's ego get in the way.
What We Offer:
- A passionate, multi-talented, and awarded design team within a highly collaborative and supportive environment.
- The opportunity to create in-depth end-to-end financial solutions for personal and business banking customers.
- A high-impact and organizationally visible role that will greatly influence customer experience with the OCBC Bank Group.
Location: Singapore
Job Type: Full-time
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