Global Program Manager
20 hours ago
The Production Strategist plays a critical role in our global workforce, operating across four continents. This position involves providing expertise and consultation to partners and customers, driving successful onboarding for complex localization programs.
This is a challenging opportunity to work with a range of stakeholders and internal functions, including solutions architects, engineers, product, linguists, and project management teams to implement and maintain the optimal program management framework.
Key Responsibilities:- Work closely with Enterprise customers to understand their business needs and align our services to measure, achieve, and exceed these expectations.
- Implement processes and systems to meet customer requirements - including localization workflow, project management, invoicing, and service delivery.
- Apply procedures to localization workflows to ensure efficient and effective delivery.
- Manage program risk to identify, communicate, and escalate risks, potential issues, plan to mitigate them.
- Onboard new customers and scope new services, including pricing proposals and Service Level Agreements.
- Provide local support in required time zones for direct customer engagement on strategic topics and initiatives.
- Lead remediations from beginning to end; participate in our continuous improvement program.
- Maintain and exceed performance against Key Performance Indicators, including account health, onboarding time to first dollar, customer SLAs, issue resolution time.
Our ideal candidate will have a strong background in program management, excellent communication skills, and experience working with cross-functional teams.
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