Senior Quality Assurance Manager

4 days ago


Singapore NCS Full time

About NCS:

NCS is a leading technology services firm with operations across the Asia Pacific region. We provide consulting, digital services, and technology solutions.

We believe in harnessing technology to achieve extraordinary results, creating lasting value for our clients, communities, and people.

Our diverse team of 13,000 has delivered large-scale projects for governments and enterprises in Singapore and the APAC region.

Your Role:

You will work as an IT Auditor for Project Services, developing a risk-based internal audit plan.

Key Responsibilities:

  • Develop a risk-based internal audit plan
  • Lead and perform audit work for IT applications and infrastructure, including Security audits for Managed Services (Operations) and gather evidence in accordance with the audit program within the timeline
  • Assess the design and operating effectiveness of internal controls in mitigating IT risks
  • Provide audit reports covering audit findings, root cause, and improvement recommendations
  • Present audit findings to senior stakeholders (both internally and externally)
  • Follow up with project teams until closure and ensure that root causes and actions taken have been addressed
  • Analyze trends in audit findings and work with stakeholders to identify preventive and corrective measures

Quality Assurance PMO Governance:

  • Work with stakeholders to define, track, and report on quality programs' timelines to roll out quality initiatives
  • Set up the PMO (governance body) at the service organization level to track, monitor, and report on progress of quality initiatives and activities
  • Track and report on progress of quality initiatives and agreed metrics from various stakeholders centrally

The Ideal Candidate:

  • Minimum 8-10 years of ICT experience working in IT Project Delivery Life Cycles (e.g., Project Management, Service Delivery, Pre-sales in areas of IT such as COTS, servers, network, EUC devices, etc.)
  • At least 5 years of ICT audit and compliance management experience with professional qualifications such as CISA, CISM, CISSP, ISO Familiarity with AGO and government security requirements is an advantage
  • Good understanding of IT management processes, technology risks, and internal controls and ISO standards such as ISO 27001
  • Working experience in implementing Quality Assurance (QA), Quality Management (QM) Systems for Infrastructure services
  • Independent, proactive, and able to deliver quality and thorough audit work with attention to detail
  • Team player with good interpersonal skills and effective written and verbal communication and presentation skills


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