
Global Financial Market Opportunity Builder
2 weeks ago
Unlock Opportunities in Global Financial Markets
- As a key player, you will redefine the way businesses operate by unlocking opportunities in global financial markets.
Our team takes on challenges to make a difference in the way global financial markets operate. You will join our mission to seek out innovative solutions that uncover opportunity and catalyze change.
Customer Success Managers (CSMs) play a vital role in connecting clients to our enterprise solutions. They ensure that customers fully leverage the value of our services by discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey.
The CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within their assigned accounts. They are equal parts trusted advisor and roadmap architect, designing and implementing engagements with key business decision makers, reducing competitive risk, and identifying opportunities in their accounts.
By redefining clients' businesses through user adoption of our suite of solutions, the CSM builds the conditions for efficient renewal and upsell growth.
Required Skills and Qualifications- Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
- Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner tailored to their specific use-case.
- Ensure customers derive maximum value from their investment in our services and solutions, utilizing all licenses and collaborating with other stakeholder teams to ensure retention and growth.
- Drive content usage growth and retention through regular engagement with clients, discussing product/content roadmaps and improvements.
- Collaborate with client application owners to ensure they are getting the most from our data, documenting and sharing insight around their usage versus contract.
- Monitor and evaluate usage data.
In this role, you will be part of a dynamic team that helps clients achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.
You will have the opportunity to work with key business decision makers, design and implement engagements, reduce competitive risk, and identify opportunities in your accounts.
By joining our team, you will be contributing to the growth and success of our clients, building the conditions for efficient renewal and upsell growth.
OthersAs a Customer Success Manager, you will have the opportunity to work on a variety of projects, collaborate with cross-functional teams, and develop your skills and expertise in areas such as relationship management, education, data science, and deep functional expertise.
You will be working in a fast-paced environment, requiring adaptability and flexibility to meet the needs of our clients and internal stakeholders.
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