Customer Engagement Specialist
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. This role plays a crucial part in delivering an exceptional customer experience by conducting outbound welcome calls and addressing customer needs with care.
About Us
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. We operate in over 15 markets globally, offering a wide range of protection and wealth management products.
As a forward-thinking organization, we recognize the importance of diversity, equity, and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
Key Responsibilities
- Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
- Carry out ad-hoc outreach calls as assigned.
- Perform ancillary tasks to complete the call cycle effectively.
- Deliver a positive and professional customer experience, ensuring service excellence.
- Address and resolve customer queries and requests while adhering to service level agreements and turnaround time standards.
- Support ad-hoc projects and administrative tasks as required.
- Diploma or degree holder qualifications are preferred.
- 1–3 years of experience, ideally in the insurance industry.
- Strong customer-centric personality and mindset.
- Pleasant and cheerful disposition.
- Exceptional interpersonal and communication skills, with proficiency in both English and Mandarin to handle English and Mandarin speaking customers.
- A competitive salary of SGD $45,000 - SGD $60,000 per annum.
- An attractive bonus structure that rewards performance and contributions.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and inclusive work environment that values diversity and promotes collaboration.
- A comprehensive benefits package, including medical, dental, and life insurance, as well as retirement savings options.
At Manulife Singapore, we believe in investing in our employees' growth and well-being. If you share our commitment to delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.
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