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Hardware and Software Support Engineer
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**Job Overview:**
TOPPAN NEXT TECH PTE. LTD. is aggressively expanding its Security Solutions & Services (SSS) Division to enhance its business edge and pursue exciting emerging opportunities in the market place.
Key Responsibilities:- Perform maintenance tasks on multi-modal biometric systems, key installation protection systems, vehicle access clearance systems, personal access clearance systems, and border management systems.
- Monitor software and application performance, manage updates/patches, and troubleshoot issues to ensure seamless operation.
- Analyze performance data from machines and systems to identify improvement areas and conduct failure trend analysis.
- Provide technical support to customers through various channels, including phone, chat, email, and onsite support.
**Required Skills and Qualifications:**
- Degree/Diploma in Computer Science, Engineering, or related fields.
- 2-4 years' experience in hardware and system maintenance role.
- Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical, and enterprise systems setup.
- Excellent communication and interpersonal skills.