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Hardware and Software Support Engineer

3 weeks ago


Singapore TOPPAN NEXT TECH PTE. LTD. Full time

**Job Overview:**

TOPPAN NEXT TECH PTE. LTD. is aggressively expanding its Security Solutions & Services (SSS) Division to enhance its business edge and pursue exciting emerging opportunities in the market place.

Key Responsibilities:
  1. Perform maintenance tasks on multi-modal biometric systems, key installation protection systems, vehicle access clearance systems, personal access clearance systems, and border management systems.
  2. Monitor software and application performance, manage updates/patches, and troubleshoot issues to ensure seamless operation.
  3. Analyze performance data from machines and systems to identify improvement areas and conduct failure trend analysis.
  4. Provide technical support to customers through various channels, including phone, chat, email, and onsite support.

**Required Skills and Qualifications:**

  • Degree/Diploma in Computer Science, Engineering, or related fields.
  • 2-4 years' experience in hardware and system maintenance role.
  • Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical, and enterprise systems setup.
  • Excellent communication and interpersonal skills.