Business Analyst Intern
2 days ago
Job Overview
As a Business Analyst Intern at FairPrice Group, you will be responsible for analyzing customer shopping behavior and identifying opportunities to improve sales and operational metrics.
Key Responsibilities
- Understand customer journey and identify pain points on why they do not purchase Convenience Store items.
- Recommend solutions to encourage fuel only customers to shop in Convenience Store.
- Support business unit in pulling out financial data and share findings and observation.
- Brainstorm improvement solutions to improve financial metrics with Area Manager and implement them in station.
- Understand online business from both operational and consumer perspective and identify opportunities to improve sales and operational metrics.
Corp Operations (FPX) - Intern
- Understand the stock allocation end-to-end process and identify pain points by monitoring and understanding allocation orders and schedule.
- Recommend solutions to minimize pain points identified above and develop allocation efficiency performance tracking report.
- Facilitate the operations of convenience stores with Food Services and unmanned Technology, identifying learnings and areas of improvements.
- Facilitate improving customer experience in a convenience store.
- Understand how the POS system works in-store and carry out cashiering duties in-store to experience how the store works.
- Understand the back-end system, and how it works, checking of stocks using the PDA system.
- Understand how merchandising works in-store, and learn from different BICs who have expertise in this field.
- Revise entire Standard Operating Procedures (SOP) for the company.
Qualifications
- Diploma
- Commitment to 24-week internship
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