Technical Service Specialist Lead

2 weeks ago


Singapore Manitowoc Full time
Job Description

This is a technical role that requires the candidate to have hands-on experience with Manitowoc Crane products.

About the Role
  • We are seeking a highly skilled Technical Service Specialist Lead to join our team.
Responsibilities

The successful candidate will be responsible for:

  • Providing warranty, service technical support, commissioning, troubleshooting and 3rd party breakdown repair to Authorised Dealers / End Users in compliance to the Product Manual.
  • Generating billable service hours by providing on-site technical assistance to conduct and oversee the rigging, troubleshooting and repairing of Manitowoc Crane products.
  • Training dealers representatives to commission the first new product model launched.
  • Training and certifying dealers.
  • Communicating with Factory Personnel / In-house colleagues to resolve, find solutions and share experiences.
  • Analyzing reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommending modifications to eliminate future problems. Good knowledge and correct application of hand tools, electronic devices and computer. Must be able to read and interpret schematics drawings.
  • Assisting Dealer/Customers in providing technical assistance by way of phone support.
  • Processing analytical skill in investigating Crane Accident causes and to provide technical report.
  • Any other adhoc job assigned by management or immediate supervisor.
Requirements
  • High School or GED in Engineering or 2-year relevant experience.
  • Physically healthy, fit, No Colour blind & able-bodied.
  • Clear mind.
  • Mature and independent in handling matters.
  • Prepared to travel inland and overseas at short notices.
  • Can withstand hardship in tough conditions especially in an adverse weather, different cultures, facing demanding customers, etc.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.



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