Executive Front Office Associate
6 days ago
Laboratory Hill Pte Ltd is a leading provider of high-quality services in the hospitality industry.
Job Description:
We are seeking an exceptional Executive Front Office Associate to join our team. The successful candidate will be responsible for ensuring seamless check-in and check-out processes, managing online and phone reservations, and providing exceptional customer service to our guests.
Salary: $45,000 - $55,000 per annum, depending on experience
Key Responsibilities:
- Manage online and phone reservations, including verifying guest details and room assignments
- Ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
- Liaise with housekeeping staff to maintain high standards of cleanliness and organization
- Provide information about available rooms, rates, and amenities to guests
- Respond to client complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Maintain updated records of bookings and payments, ensuring compliance with governing regulations
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong customer service orientation
- Proficiency in Microsoft Office
- Familiarity with Opera and other relevant systems
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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