Client Service Representative

4 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
Job Summary

We are seeking a highly skilled Client Service Receptionist to join our team at Premier Bank. As a key member of our Wealth team, you will be responsible for delivering exceptional customer service and ensuring a seamless banking experience for our clients.

Key Responsibilities:

• First Touch: Welcome and receive customers, ensuring a positive and personalized experience.
• Digital Advocate: Educate customers on digital banking services and promote a seamless transition to online banking.
• Service Excellence: Focus on customer satisfaction, reducing wait times, resolving issues, and collecting feedback to drive business growth.
• One-Stop Banking: Provide comprehensive banking services, including account opening, servicing requests, application processing, and card-related services.
• Collaboration: Work closely with team members and partners to resolve issues and drive business results.

Requirements:

• Digitally Savvy: Proficient in digital banking platforms and services.
• Customer Service Experience: Proven experience in customer-facing roles, preferably in mass banking or retail banking.
• Team Player: Collaborative and able to work effectively with cross-functional teams.

What We Offer:

PERSOLKELLY Singapore Pte Ltd is a leading recruitment agency, and we offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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