Hotel Operations Manager

1 day ago


Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
About This Role

As a Hotel Operations Manager at The Supreme HR Advisory Pte Ltd, you will play a pivotal role in overseeing the daily front desk operations and ensuring seamless service delivery. Located in Tanjong Pagar, this position requires someone with excellent leadership skills to supervise and coordinate teams effectively.

Key Responsibilities
  • To assist the Front Office Manager and Assistant Front Office Manager in supervising and coordinating the daily front desk operations.
  • To be proactive in addressing problems and making sound management decisions.
  • Able to show responsibility and make decisions to handle any operations issues that may arise.
  • To welcome and bid farewell to all VIP guests.
  • To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
  • To handle complaints or incidents/accidents occurring in the hotel when necessary.
  • Record all complaints into logbook for management's attention.
  • To respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
  • Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Requirements

This role requires a minimum of 2 years of relevant experience.


Working Conditions

The working hours for this position include 7am-4.30pm / 12-9.30pm / 10.30pm-8am (subjected to change).


What We Offer

This position offers an estimated monthly salary of $3,000-$3,500.



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