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Healthcare Liaison Specialist

2 weeks ago

Singapore beBeePatientLiaison Full time $40,000 - $80,000

Key Responsibilities

  • Attend to enquiries from private patients, internal departments, and external stakeholders.
  • Coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements.
  • Serve as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and seamless coordination.
  • Assist in direct admissions and medical air evacuations where necessary.
  • Chaperone VIP/VVIP patients to provide a seamless and good hospital experience.
  • Apply active listening and probing to understand patient needs.
  • Respond professionally to queries with appropriate tone, clarity, and empathy.
  • Handle complaints and challenging interactions with tact, applying service recovery where required.
  • Maintain accurate and timely updates of patient information in the system.
  • Support the collation of reports, statistics, and operational data.
  • Ensure compliance with hospital policies regarding data management, document filing, and disposal.

Requirements

  • Diploma in any discipline
  • Experience in healthcare or service-related industries, especially in frontline or customer-facing roles
  • Excellent communication, interpersonal, and coordination skills
  • Meticulous, well-organized, and capable of managing multiple priorities under pressure
  • Able to uphold ethical standards and confidentiality in a healthcare setting