Pharmacy Assistant Role with Excellent Customer Service

4 weeks ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Description

As a Pharmacy Assistant at the NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD., you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our pharmacy.

Company Overview: The National University Health System (NUHS) is a leading healthcare provider in Singapore, committed to delivering high-quality patient care and innovative medical research.

Salary: SGD $45,000 - $55,000 per annum, depending on experience.

Job Responsibilities:

  • Assist pharmacists in preparing and dispensing medications, adhering to set standards and guidelines.
  • Ensure regular stock replenishment to facilitate efficient dispensing processes.
  • Counsel patients on medication use, following Good Dispensing Guidelines.
  • Understand basic drug regimens and alert pharmacists/prescribers to potential interactions.
  • Promptly report issues and patient complaints to management or pharmacists.
  • Provide specialized pharmacy counseling to improve drug usage and therapeutic outcomes.
  • Offer professional and courteous service to all patients/customers.

Administration & Housekeeping:

  • Maintain equipment checks, including refrigerators, weighing machines, computers, printers, and fax machines.
  • Ensure pharmacy premises are kept clean and hygienic, with daily top-up of dispensing consumables.

Inventory Management:

  • Monitor and replenish stocks, including patient information leaflets.
  • Regularly check expiry dates and condition of pharmacy stocks.

IT & Automation:

  • Involve in repackaging processes and conduct quality control checks.
  • Monitor stock status of repackaged medications and ensure timely replenishment.
  • Check IT/Automation equipment functionality and report issues to supervisors.

Quality Improvement & Assurance:

  • Participate in implementing quality assurance and improvement projects.
  • Suggest process improvements and workflow enhancements.

Job Requirements:

  • Diploma graduates in Pharmaceutical Sciences or Foreign trained Pharmacists with relevant experience.
  • Excellent customer service skills and good interpersonal skills.
  • Good team player with self-motivation.

Work Arrangements: 5.5 days' work week (non-shift)

Work Location: NATIONAL UNIVERSITY POLYCLINICS (NUP) - West region

We value candidates who possess excellent customer service skills and can effectively contribute to our team's success.



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