Dining Experience Director
1 day ago
We are seeking a highly organized and experienced Dining Experience Director to oversee all aspects of customer service operations within our Food & Beverage establishment. The ideal candidate will possess exceptional leadership skills, a strong understanding of customer service principles, and a passion for delivering an outstanding guest experience.
Key Responsibilities:- Team Leadership
- Recruit, train, and supervise a team of servers, Waitress, and other front-of-house staff.
- Provide ongoing coaching and feedback to ensure the team delivers exceptional service.
- Foster a positive and collaborative work environment that promotes teamwork and employee morale.
- Customer Experience Management
- Develop and implement strategies to enhance the overall dining experience for guests.
- Monitor customer feedback and implement improvements based on suggestions and complaints.
- Lead by example by providing outstanding customer service and resolving guest issues promptly and effectively.
- Operational Efficiency
- Ensure efficient operation of service areas, including dining rooms, bars, and waiting areas.
- Coordinate with kitchen staff to ensure timely and accurate food delivery.
- Manage reservations and seating arrangements to optimize dining room capacity and flow.
- Quality Control
- Ensure that food and beverages meet quality standards and are presented according to company guidelines.
- Conduct regular inspections of service areas to maintain cleanliness and organization.
- Monitor compliance with health and safety regulations and take corrective action as necessary.
- Inventory and Supplies Management
- Oversee inventory levels of dining room supplies, such as utensils, glassware, and linens.
- Place orders for supplies as needed and ensure proper stock rotation.
- Monitor and control costs related to customer service operations.
Estimated Salary: $55,000 - $65,000 per annum, depending on qualifications and experience.
This role is ideal for those who enjoy working in a fast-paced environment and have a passion for delivering exceptional customer experiences.
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