Customer Service Representative
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Recruit Express Pte Ltd. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the highest level of satisfaction for our clients.
Key Responsibilities
- Customer Support: Provide timely and effective support to customers via phone, email, or in-person. Respond to inquiries, resolve issues, and ensure customer concerns are addressed promptly.
- Client Liaison: Develop and maintain strong relationships with existing and potential clients. Communicate effectively to understand their needs and provide tailored solutions to meet their expectations.
- Call Centre Operations: Work collaboratively with the call centre team to achieve operational excellence. Participate in training sessions to stay up-to-date with new procedures and best practices.
- Quality Assurance: Ensure all interactions with customers meet the highest standards of quality. Conduct regular self-assessments and seek feedback from colleagues to continuously improve performance.
Requirements
Education
- Min Nitec and above
Skills and Experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and familiarity with Microsoft Office applications
- Strong problem-solving and analytical skills
- Customer service experience in a call centre setting
What We Offer
- A competitive salary of SGD 35,000 - 45,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- A chance to grow your career in a leading recruitment agency
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