Operations Management Lead

13 hours ago


Singapore United Overseas Bank Full time
About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries.

We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.

Our Values

We are guided by our values: Honorable, Enterprising, United, and Committed. This means we always strive to do what is right, build for the future, work as one team, and pursue long-term success.

About Scan Hub

Scan Hub is the nerve centre for digitisation and archiving of the Bank's business documents. This enables on-demand and simultaneous document image access for business decisioning and processing, regardless of geographical borders.

Job Responsibilities

You will be part of the management team of Scan Hub, leading a team of operations staff with different abilities to digitise the Bank's business documents.

  • Plan and manage daily operational activities to ensure optimal staffing levels so as to achieve a high level of efficiency and productivity, to meet service level agreements.
  • Evaluate and ensure adherence to the Bank's policies, guidelines, control, and compliance requirements.
  • Liaise with key stakeholders to fulfill the compliance and business requirements.
  • Contribute to process improvement related projects or ad-hoc projects as assigned.
Requirements

To succeed in this role, you must have:

  • Excellent Excel skills to report and manage daily/monthly transaction volume.
  • The ability to work with people with disabilities in an inclusive environment.
  • Patient, meticulous, and logical work habits with strong prioritization skills.
  • Strong interpersonal and communication skills.
  • At least 1 year of experience leading a team of 8-10 staff.
  • Familiarity with the Bank's systems, e.g., BWCIF & EWF.

The estimated annual salary for this role is SGD 90,000 - SGD 120,000 depending on experience.



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