Technical Leadership Role

2 weeks ago


Singapore SINGAPORE AIRLINES LIMITED Full time
Job Overview

We are seeking an experienced Technical Leadership Role who can provide technical leadership and training to ITSM teams, including offshore resources, and mentor them in their professional development. The ideal candidate will have a strong background in IT infrastructure operations and IT service management, with experience in leading service recovery from complex incidents and managing disaster recovery.

Key Responsibilities:

  • Leading service recovery from complex incidents and managing disaster recovery to ensure high service availability and customer satisfaction.
  • Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.
  • Aligning ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.
  • Continuously reviewing governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

Requirements:

  • Possessing a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification.
  • At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role.
  • Proven proficiency in utilizing Agile methodologies for operations management.


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