Dining Venue Operations Manager

1 week ago

Singapore RK RECRUITMENT PTE. LTD. Full time
Job Summary

This is a senior management position responsible for overseeing the daily operations of multiple dining venues. The ideal candidate will have extensive experience in food court management, with a proven track record of driving sales growth and improving operational efficiency.

About Us

RK RECRUITMENT PTE. LTD. is a leading recruitment agency specializing in placing top talent in the food and beverage industry. Our clients include some of the most prestigious restaurants and cafes in the city.

Responsibilities

The successful candidate will be responsible for:
  • Led a team of Senior Managers and Foodcourt Managers to achieve sales targets and overall outlet performance.
  • Guided Senior Managers, Foodcourt Managers, and F&B Supervisors to ensure smooth daily operations of food courts and coffee shops.
  • Provided leadership and set directions, ensuring the operation team adhered to company SOPs and operational workflows.
  • Maintained good working relationships with landlords, relevant authorities/agencies, and stall tenants.
  • Assisted inspectors from authorities such as NEA, SFA, and Civil Defense during inspections and follow-up actions.
  • Liaised with landlords on building matters, joint promotions, and events.
  • Marketed food stalls to tenants and ensured prompt rental collection from tenants.
  • Managed lease renewal agreements, negotiated terms, and followed up with stall tenants.
  • Sourced qualified tenants and food types to fill vacant stalls, ensuring all stalls were occupied.
  • Proposed activities based on market needs.
  • Took immediate and appropriate actions for debt recovery (e.g., stall rental) to minimize credit losses.
  • Handled daily sales settlements.
  • Collaborated with Business Development and Project teams to identify potential new business opportunities, sites, and oversee the build and renovation processes.
  • Ensured the financial and operational performance of designated food courts and coffee shops.
  • Worked with senior management and the financial team on outlet budgets.
  • Established overall business plans and provided regular performance, sales, and financial budget reports to senior management.
  • Provided solutions to improve the bottom line and outlet P&L.
  • Maintained and improved established quality and service standards.
  • Developed employees by providing ongoing feedback and establishing performance expectations.
  • Conducted regular checks on hygiene, service standards, and product quality, providing feedback internally and to stall tenants.
  • Ensured stall selling prices were in accordance with agreements.
  • Assessed and evaluated stall tenant performance.
  • Supervised and guided stall tenants and cleaning contractors to achieve high service quality and housekeeping excellence.
  • Conducted weekly and monthly outlet meetings.
  • Ensured M&E works were completed according to schedule.


Requirements

To be considered for this role, you must have:
  • With passion in working F&B industry and its operational processes.
  • Diploma in F&B, supply chain or related disciplines
  • Minimum 5 years' experience in Foodcourt operation
  • Ability to foster positive working relationships
  • Strong leadership quality with excellent analytical and decision-making skills
  • Basic computer literacy including Microsoft Office and Google Suite
  • Must possess Class 3 license


What We Offer

We offer a competitive salary package of SGD $6000 per month, commensurate with experience, plus additional benefits including medical insurance, paid annual leave, and professional development opportunities.

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