Guest Services Manager

21 hours ago


West, Singapore beBeeGuestServices Full time $4,000 - $6,000

**Job Title:** Guest Services Manager

Job Description

The primary role of the Guest Services Manager is to provide exceptional guest experiences, ensuring that every stay meets our high standards. This involves welcoming guests, providing quality service, and promoting loyalty among a diverse range of customers.

Key Responsibilities
  • To welcome and acknowledge guests promptly upon arrival.
  • To ensure all guests receive high-quality service, addressing any concerns or issues in a timely manner.
  • To promote loyalty among guests by building strong relationships and identifying opportunities for repeat business.
  • To be responsible for the stays of guests in the hotel, including checking them in and out.
  • Able to provide quick and efficient services to meet the needs of guests.
  • Registering guests and billing accurately and efficiently.
  • Handling complaints and requests from guests in a professional and courteous manner.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think on your feet.
  • Basic math skills and attention to detail when handling cash accounts.
  • Physical stamina to stand for long periods and move quickly around the hotel.
Benefits

As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement within the hotel group.
What We Offer

We offer a dynamic and supportive work environment, with a focus on employee satisfaction and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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