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Retail Store Operations Manager

1 week ago

Singapore HYSSES (SINGAPORE) PTE LTD Full time

Job Overview

HYSSES (SINGAPORE) PTE LTD is seeking a highly skilled Retail Operations Manager/Assistant Operations Manager to oversee the day-to-day operations of retail stores.

The ideal candidate will have proven experience in retail operations, with a minimum of 3-5 years in a managerial role. They will be responsible for managing staff, inventory, and sales performance while implementing strategies to meet the company's objectives.

  • Operations Management:
    • Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
    • Develop and implement operational policies and procedures to improve efficiency and customer experience.
    • Monitor store performance metrics, including sales, customer satisfaction, and operational costs.

Staff Management:

  • Recruit, train, and mentor store managers and retail staff.
  • Set performance goals and conduct regular performance evaluations for retail teams.
  • Develop and implement staff schedules to optimize coverage and minimize costs.

Inventory and Supply Chain:

  • Manage stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
  • Collaborate with the purchasing team and marketing team to align stock levels with sales trends and promotional activities.

Sales and Customer Service:

  • Drive sales targets and develop strategies to achieve business objectives.
  • Analyze sales data and market trends to identify opportunities for improvement.
  • Ensure high standards of customer service across all outlets, addressing customer concerns promptly.

Qualifications and Requirements:

  • Relevant qualifications in Business Administration, Retail Management, or other related field.
  • Proven experience in retail operations, with a minimum of 3-5 years in a managerial role.
  • Able to work in the retail environment.