Tuition Centre Representative

19 hours ago


Singapore KANGAROO LEARNING CENTER PTE. LTD. Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Tuition Centre Representative. As the first point of contact for students, parents, and visitors, you will be responsible for ensuring a positive and welcoming experience at our tuition centre.

Key Responsibilities
  • Greet students, parents, and visitors with a warm and friendly demeanor.
  • Respond to inquiries regarding course offerings, schedules, fees, and other relevant information in a professional and timely manner.
  • Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation.
  • Schedule appointments for students and parents to meet with teachers or staff as needed.
  • Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively.
  • Collect tuition fees and ensure accurate recording of payments.
  • Manage, maintain, and update student records, administrative documents, and centre-related supplies.
  • Record all math questions in the system.
  • Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents.
  • Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary.
  • Perform general office tasks, such as photocopying, filing, and organising office supplies.
Requirements

To be successful in this role, you will need:

  • Min. GCE O' Levels
  • No experience required, training will be provided
  • Good interpersonal, oral, and written communication skills
  • Fast-paced working environment, able to multi-task and meticulous
  • 44 hours per week, able to commit weekdays (inc. evenings) & weekends
Salary Information

The estimated salary for this position is SGD 35,000 - SGD 45,000 per annum, depending on qualifications and experience.



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