Hospitality and Service Professional

1 day ago

Singapore PARADOX CLARKE QUAY PTE. LTD. Full time
Job Description

We are seeking a skilled Hospitality and Service Professional to join our team at Paradox Clarke Quay Pte. Ltd.

About the Role:

  • This is a full-time position responsible for the day-to-day operations of the front desk, ensuring that all tasks are completed on time and to the highest quality standard.
  • The ideal candidate will be a team player with excellent communication and interpersonal skills, able to provide exceptional customer service to our guests.
  • You will be responsible for managing the front desk operation, including checking and ensuring that the area is fully equipped with all necessary stationary and reporting any equipment malfunctions to the relevant department.
  • Additionally, you will maintain a friendly and professional image at all times, providing courteous service to guests and responding promptly and tactfully to their complaints, requests, and enquiries.
  • You will also be responsible for listening attentively to guests' requests and enquires, ensuring that all arrival and departure VIPs and Suite guests are taken care of, and coordinating with other team members from Concierge and Bell Desk, Front Office, Security, and other hotel departments.
  • Your duties will include maintaining and updating guest records and preferences in the Opera system, as well as conducting daily briefings and updating hotel information.

Main Responsibilities:

  • Front Desk Operations: In charge of the front desk operation, ensuring all tasks are completed on time and to the highest quality standard.
  • Customer Service: Provide exceptional customer service to guests, responding promptly and tactfully to their complaints, requests, and enquiries.
  • Guest Care: Ensure all arrival and departure VIPs and Suite guests are taken care of, including rooms being readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
  • Team Collaboration: Close coordination with all other team members from Concierge and Bell Desk, Front Office, Security, and other hotel departments.
  • Opera System: Maintain and update guest records and preferences in the Opera system.
  • Daily Briefings: Conduct daily briefings and update hotel information.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a high level of productivity.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a team environment.
  • Familiarity with hotel operations and management systems.

Benefits:

  • A competitive salary range of SGD $45,000 - $60,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a reputable hospitality company.

About Us:

Paradox Clarke Quay Pte. Ltd. is a leading hospitality company with a strong commitment to delivering exceptional customer service and creating memorable experiences for our guests.

We offer a dynamic and supportive work environment, with ongoing training and development opportunities to help you grow your career.

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