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Investigation Specialist
2 months ago
The Investigation Specialist (Asia) plays a critical role in coordinating the delivery of investigation projects across Asia, ensuring the highest quality in execution and maintenance of internal investigation standards. This position requires collaboration with partners and vendors to conduct investigation projects, tests, business, and performance reviews.
Key Responsibilities- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Participate in decision-making and recommendations regarding the remediation of internal investigations and follow-up actions; report on investigations to compliance and business leaders.
- Ensure all projects and services in Taiwan are conducted in a timely and professional manner, aligned with Pinkerton's Service Delivery Standards.
- Assist the Manager with ongoing client service calls.
- Address client questions and/or concerns quickly and effectively.
- Communicate employee performance concerns and/or status updates to the Manager.
- Serve as the point of contact in support of clients' ongoing projects.
- Perform various investigative, security consultative, and protection projects as assigned by the Operations Manager(s).
- Assist with general administrative and operational functions.
- Bachelor's degree preferred with at least one to three years of investigation, enterprise risk management, security operations experience, or IT/business management/forensic accounting experience, or an equivalent combination of education and experience.
- Excellent analytical skills in interpreting situations/reports, with good knowledge in IT an added advantage.
- Good writing, communication, and interpersonal skills.
- Excellent command of the Mandarin language (read/write/speak) and English fluency to work with stakeholders, vendors, and clients in Taiwan.
- Project management or vendor management experience.
- Meticulous and professional in stakeholder engagement, with excellent communication skills.
- Ability to handle sensitive matters with pace, ambiguity, and confidentiality.
- Able to interact effectively at all levels and across diverse cultures.
- Able to multi-task and organize workload for effective implementation.
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Must be able to work any shift, including evenings, weekends, and holidays, to ensure the successful completion of work assignments.
- Travel, as required.
