Elevator Service Excellence Manager
1 day ago
We are seeking an experienced Elevator Service Excellence Manager to join our team at SCHINDLER LIFTS (SINGAPORE) PTE. LTD.
About the Role:The successful candidate will be responsible for ensuring the highest level of customer satisfaction, safety, and quality in the delivery of elevator services.
Key Responsibilities:Safety Management
- Implement and drive safety initiatives in compliance with Schindler Corporate and Singapore directives, as well as employment legislation.
- Ensure incident reporting guidelines are followed for major equipment failures, product safety incidents, and near misses on site.
- Conduct regular toolbox talks, safety walks, and inspections to maintain a safe working environment.
- Manage periodic safety inspections and corrective actions to ensure Schindler's high product safety standards.
EI Volume Growth & Profitability
- Manage business activities within budget to achieve reliability, costs, and profitability targets.
- Work with the EI Service Contract Manager to convert free maintenance equipment to paying portfolio, renew maintenance contracts with price increases where necessary, and recover lost contracts from the market.
- Collaborate with Repair Sales Representatives to identify repair and upgrade opportunities and implement successful sales strategies.
- Plan and optimize staffing needs, including route organization and workload allocation, to improve fulfillment efficiency.
Customer Satisfaction
- Develop and maintain strong relationships with customers to understand their needs and expectations.
- Conduct regular inspections to ensure fulfillment and customer satisfaction.
Maintenance Fulfilment and Quality Improvement
- Drive systematic breakdown reduction programs in coordination with the Technical Department and EI Technical Team.
- Schedule and implement required actions for Field Information / Logistic Pipeline Corrective Action as instructed by Head Office.
People Development
- Actively develop technical and non-technical skills of the service team.
- Closely monitor and address gaps in competency to ensure optimal performance.
To succeed in this role, you should possess excellent communication, leadership, and problem-solving skills. You should have experience in managing teams, driving safety initiatives, and improving customer satisfaction.
Estimated Salary:S$120,000 - S$180,000 per annum.
Benefits:We offer a comprehensive benefits package, including medical insurance, retirement plan, and career development opportunities.
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