Elevator Service Excellence Manager

1 day ago


Singapore SCHINDLER LIFTS (SINGAPORE) PTE. LTD. Full time
Job Description

We are seeking an experienced Elevator Service Excellence Manager to join our team at SCHINDLER LIFTS (SINGAPORE) PTE. LTD.

About the Role:

The successful candidate will be responsible for ensuring the highest level of customer satisfaction, safety, and quality in the delivery of elevator services.

Key Responsibilities:

Safety Management

  • Implement and drive safety initiatives in compliance with Schindler Corporate and Singapore directives, as well as employment legislation.
  • Ensure incident reporting guidelines are followed for major equipment failures, product safety incidents, and near misses on site.
  • Conduct regular toolbox talks, safety walks, and inspections to maintain a safe working environment.
  • Manage periodic safety inspections and corrective actions to ensure Schindler's high product safety standards.

EI Volume Growth & Profitability

  • Manage business activities within budget to achieve reliability, costs, and profitability targets.
  • Work with the EI Service Contract Manager to convert free maintenance equipment to paying portfolio, renew maintenance contracts with price increases where necessary, and recover lost contracts from the market.
  • Collaborate with Repair Sales Representatives to identify repair and upgrade opportunities and implement successful sales strategies.
  • Plan and optimize staffing needs, including route organization and workload allocation, to improve fulfillment efficiency.

Customer Satisfaction

  • Develop and maintain strong relationships with customers to understand their needs and expectations.
  • Conduct regular inspections to ensure fulfillment and customer satisfaction.

Maintenance Fulfilment and Quality Improvement

  • Drive systematic breakdown reduction programs in coordination with the Technical Department and EI Technical Team.
  • Schedule and implement required actions for Field Information / Logistic Pipeline Corrective Action as instructed by Head Office.

People Development

  • Actively develop technical and non-technical skills of the service team.
  • Closely monitor and address gaps in competency to ensure optimal performance.
Requirements:

To succeed in this role, you should possess excellent communication, leadership, and problem-solving skills. You should have experience in managing teams, driving safety initiatives, and improving customer satisfaction.

Estimated Salary:

S$120,000 - S$180,000 per annum.

Benefits:

We offer a comprehensive benefits package, including medical insurance, retirement plan, and career development opportunities.



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