Service Quality Assurance Specialist
3 days ago
At Recruit Express Pte Ltd, we strive to provide unparalleled service excellence in the industry. Our team is dedicated to ensuring that our customers receive a superior experience from start to finish.
Salary
Salary: SGD 40,000 - SGD 60,000 per annum
Job Description
The Service Quality Assurance Specialist will be responsible for providing a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolution of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.
Responsibilities:
- Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.
- Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
- Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
- Assist in the resolution of owners' complaints arising from defects and other areas and ensure Owners' complaints resolved satisfactorily.
Required Skills and Qualifications:
We are seeking an individual with excellent communication skills, interpersonal skills, and a strong attention to detail. The ideal candidate should have a background in customer service, quality assurance, or a related field.
Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Others:
This role requires a team player who is proactive, organized, and able to work well under pressure.
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