Service Quality Assurance Specialist

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Company Overview

At Recruit Express Pte Ltd, we strive to provide unparalleled service excellence in the industry. Our team is dedicated to ensuring that our customers receive a superior experience from start to finish.

Salary
Salary: SGD 40,000 - SGD 60,000 per annum

Job Description
The Service Quality Assurance Specialist will be responsible for providing a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolution of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:
  • Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.
  • Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
  • Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
  • Assist in the resolution of owners' complaints arising from defects and other areas and ensure Owners' complaints resolved satisfactorily.

Required Skills and Qualifications:
We are seeking an individual with excellent communication skills, interpersonal skills, and a strong attention to detail. The ideal candidate should have a background in customer service, quality assurance, or a related field.

Benefits:
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Others:
This role requires a team player who is proactive, organized, and able to work well under pressure.

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