Care Operations Manager, Community Health
4 days ago
We are seeking a highly skilled Care Operations Manager to lead our community care team operations in assigned areas. The successful candidate will play a key role in improving health and anchor care in the community.
Key Responsibilities:- Support community care team operations in an assigned area to support residents in leading a healthy lifestyle.
- Engage community partners to collaborate on taking care of the health of residents and coordinate community operations.
- Support operations planning in assigned areas, including data analysis and monitoring workload, as well as performance of ops KPIs.
- Improve community operations to enhance care and resident experience by piloting new programs and processes, evaluating technology use, and evaluating pilot program success.
- Contribute to overall Patient Experience efforts to improve resident experience and quality of care by managing feedback, working with stakeholders, and identifying potential service gaps.
- Bachelor Degree
- Relevant experience in healthcare, operations-related, and/or customer service environment
- Minimum 2 years of experience
- Strong writing, communication, and interpersonal skills
- Able to manage complaints and feedback
Salary: SGD $80,000 - $110,000 per annum (dependent on experience)
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