Care Operations Manager, Community Health

4 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Care Operations Manager to lead our community care team operations in assigned areas. The successful candidate will play a key role in improving health and anchor care in the community.

Key Responsibilities:
  • Support community care team operations in an assigned area to support residents in leading a healthy lifestyle.
  • Engage community partners to collaborate on taking care of the health of residents and coordinate community operations.
  • Support operations planning in assigned areas, including data analysis and monitoring workload, as well as performance of ops KPIs.
  • Improve community operations to enhance care and resident experience by piloting new programs and processes, evaluating technology use, and evaluating pilot program success.
  • Contribute to overall Patient Experience efforts to improve resident experience and quality of care by managing feedback, working with stakeholders, and identifying potential service gaps.
Requirements:
  • Bachelor Degree
  • Relevant experience in healthcare, operations-related, and/or customer service environment
  • Minimum 2 years of experience
  • Strong writing, communication, and interpersonal skills
  • Able to manage complaints and feedback

Salary: SGD $80,000 - $110,000 per annum (dependent on experience)



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