Senior Associate, Quality Management

3 weeks ago


Singapur, Singapore NTUC Health Full time

About NTUC Health

NTUC Health Co-operative Limited is a social enterprise that provides quality and affordable health and eldercare services to meet the growing needs of families and their dependents.

Job Description

We are seeking a dynamic and capable Senior Associate to join our team. The successful candidate will perform data quality analysis, raise awareness, and establish and maintain standards, operational procedures, and documentations.

Key Responsibilities

  • Collect, process, and analyze large data sets to support decision-making in AAC operations and meet requirements.
  • Use statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.
  • Prepare reports and presentations to communicate progress, insights, and findings from the data to stakeholders.
  • Collaborate with other departments to drive and/or support the digital transformation journey.
  • Design methodology for the review of compliance to AAC Operations Standard.
  • Conduct compliance checks through interviews, observations, and reviews of documentation.
  • Organize and conduct quality-related internal audits and coordinate external audits on AACs.
  • Develop roll-out implementation plans and materials.
  • Raise awareness on quality through various channels.
  • Work with Centres'-In-Charge to understand ground issues and concerns.
  • Compile, analyze data, and provide recommendations.
  • Establish operational procedures to improve consistency and efficiency in day-to-day processes.

Requirements

  • Degree/Diploma in a relevant discipline.
  • Background in quality management, data analysis, and/or service excellence programs.
  • Competency in data quality analysis.
  • Keen interest in quality management in the eldercare sector.
  • Good written and verbal communication skills.
  • Detail-oriented, strong analytical, and organizational skills.
  • Good interpersonal skills.
  • Positive attitude and willingness to learn.

Advantageous Traits

  • Proficient in Google Workspace.
  • Interest/passion for working with seniors, partners, and new people groups.

About NTUC Health

NTUC Health Co-operative Limited is a social enterprise that provides quality and affordable health and eldercare services to meet the growing needs of families and their dependents.



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