Senior Associate, Quality Management
3 weeks ago
About NTUC Health
NTUC Health Co-operative Limited is a social enterprise that provides quality and affordable health and eldercare services to meet the growing needs of families and their dependents.
Job Description
We are seeking a dynamic and capable Senior Associate to join our team. The successful candidate will perform data quality analysis, raise awareness, and establish and maintain standards, operational procedures, and documentations.
Key Responsibilities
- Collect, process, and analyze large data sets to support decision-making in AAC operations and meet requirements.
- Use statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.
- Prepare reports and presentations to communicate progress, insights, and findings from the data to stakeholders.
- Collaborate with other departments to drive and/or support the digital transformation journey.
- Design methodology for the review of compliance to AAC Operations Standard.
- Conduct compliance checks through interviews, observations, and reviews of documentation.
- Organize and conduct quality-related internal audits and coordinate external audits on AACs.
- Develop roll-out implementation plans and materials.
- Raise awareness on quality through various channels.
- Work with Centres'-In-Charge to understand ground issues and concerns.
- Compile, analyze data, and provide recommendations.
- Establish operational procedures to improve consistency and efficiency in day-to-day processes.
Requirements
- Degree/Diploma in a relevant discipline.
- Background in quality management, data analysis, and/or service excellence programs.
- Competency in data quality analysis.
- Keen interest in quality management in the eldercare sector.
- Good written and verbal communication skills.
- Detail-oriented, strong analytical, and organizational skills.
- Good interpersonal skills.
- Positive attitude and willingness to learn.
Advantageous Traits
- Proficient in Google Workspace.
- Interest/passion for working with seniors, partners, and new people groups.
About NTUC Health
NTUC Health Co-operative Limited is a social enterprise that provides quality and affordable health and eldercare services to meet the growing needs of families and their dependents.
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