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Enterprise Support Specialist Role

3 weeks ago

Singapore Stripe Full time

**About the Company**

Stripe is a financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This means you'll have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The core responsibilities of this role would be:

  • Troubleshooting complex user issues and communicating with Stripe's highest value users, providing a best-in-class support experience.
  • Owning and managing business critical escalations and incidents for users.
  • Becoming an expert in all Stripe products, deeply understanding our processes and workflows to resolve user issues.