Luxury Residences Operations Director

2 months ago


Singapore Capella Singapore Full time
Job Title: Residential Operations and Services Manager

Job Summary

We are seeking a skilled Residential Operations and Services Manager to oversee the day-to-day operations of our luxurious residences. The ideal candidate will possess excellent leadership skills, a passion for delivering exceptional guest experiences, and a keen eye for detail.

Key Responsibilities

- Implement operational procedures and service standards for residence operations
- Monitor residence operations to ensure adherence to organizational standards and procedures
- Review manpower allocation for residence operations
- Conduct regular inspections on service delivery
- Coordinate day-to-day residence operations to ensure operational efficiency
- Plan resources and allocate work assignments to team members
- Maintain stock levels of supplies for guest rooms and residence lounge
- Conduct checks on residence floor lounge, facilities, and equipment
- Review activity and revenue reports to monitor and update management on departmental performance
- Support budget forecasting processes for the department
- Manage cost control to keep departmental operating expenses within budget
- Prepare periodic management reports

Requirements

- Previous experience as a Residence Manager or Assistant Manager in an upscale property
- Ability to focus attention on guest needs, remaining calm and courteous
- Ability to think clearly, quickly, maintain concentration, and make concise decisions in any circumstances
- Strong leadership skills

About Us

We are Capella Singapore, a luxurious resort that offers unparalleled service and amenities to our guests. We are committed to delivering exceptional experiences and exceeding our guests' expectations.

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