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Appointment Scheduler

3 weeks ago


Singapore beBeeService Full time $3,500 - $5,500
Service Appointment Coordinator

We are seeking a highly organized and proactive professional to join our team in the role of Service Appointment Coordinator. The successful candidate will be responsible for planning, scheduling, and coordinating service appointments for our taxi fleet at Changi and Woodlands taxi workshops to ensure timely maintenance, compliance with inspection schedules, and minimal vehicle downtime.

Main Responsibilities:
  • Collaborate with front desk receptionists to coordinate and schedule regular servicing appointments for the taxi fleet.
  • Liaise with drivers, workshop teams, and service advisors to ensure appointments are properly arranged.
  • Monitor vehicle servicing schedules and send timely reminders to ensure compliance with servicing intervals and regulatory inspections.
  • Maintain accurate records of appointments and service history using internal systems or Excel.
  • Track upcoming due dates for vehicle servicing, road tax, and inspections, and proactively arrange bookings.
  • Manage appointment calendars and ensure efficient workshop capacity planning.
  • Follow up on no-shows or missed appointments and reschedule as required.
  • Handle taxi partners' inquiries and provide updates on appointment schedules.
  • Assist in generating service performance and fleet maintenance reports when required.
Requirements:
  • Prior experience in automotive workshop coordination, fleet maintenance, or customer service is an advantage.
  • Strong communication and interpersonal skills.
  • Good organizational and multitasking abilities.
  • Proficient in Microsoft Excel, Outlook, and scheduling systems.
  • Able to work independently and as part of a team in a fast-paced environment.

Working Hours:

  • Monday to Friday: 8.30am – 6.00pm and Alternate Saturdays: 8.30am – 12.30pm
  • Location: Singapore