Operational Support Professional
1 week ago
CINCH SG PTE. LTD. is a growing company seeking a highly motivated and customer-centric individual to join its team as an Operational Support Professional.
The estimated salary for this role is SGD 3,500 - SGD 4,200 per month, depending on qualifications and experience.
As an Operational Support Professional, you will gain valuable experience in managing the device lifecycle, from procurement and vendor relations to order fulfillment and customer support. You will play a key role in ensuring customer satisfaction by providing timely and effective assistance, troubleshooting issues, and building strong relationships.
The responsibilities of this role include:
- Operations
- Manage the end-to-end device lifecycle, from procurement to fulfillment, ensuring timely delivery, cost-effectiveness, and customer satisfaction.
- Sourcing and Procurement: Identify, evaluate, and select vendors; negotiate pricing and contracts; manage vendor relationships; and stay informed about market trends and new technologies.
- Fulfillment and Logistics: Process orders accurately and efficiently; manage inventory levels; collaborate with logistics providers to optimize shipping and delivery; and resolve any fulfillment-related issues.
- Maintain strong vendor relationships to ensure product quality, timely delivery, and favorable terms.
- Customer Support
- Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information about products, services, or policies.
- Troubleshoot and resolve customer issues or complaints, escalating complex cases to appropriate teams or management when necessary.
- Process orders, returns, or exchanges, ensuring accuracy and efficiency.
- Track and follow up on customer interactions, documenting details and resolutions in the CRM system.
- Relationship Building
- Foster positive and professional relationships with customers, demonstrating empathy and understanding.
- Anticipate customer needs and provide proactive solutions or recommendations.
- Go the extra mile to exceed customer expectations, ensuring their complete satisfaction.
- Communication and Collaboration
- Communicate effectively with customers, using clear and concise language.
- Collaborate with internal teams, such as sales, marketing, or technical support, to address customer inquiries or resolve issues.
- Provide feedback to management on customer trends or concerns, suggesting improvements to processes or products.
This internship offers a unique opportunity to develop a diverse skill set in operations, customer service, and communication, while contributing to the success of a growing company.
Please note that other duties may be assigned by the manager based on the company's needs and requirements.
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