Senior Sales and Operations Manager
7 days ago
ACE TOURS & TRAVEL PTE. LTD. is a reputable travel agency seeking an experienced Sales and Operations Manager to join our team. In this role, you will be responsible for driving sales growth through various channels, managing tour operations, and providing exceptional customer service.
Job SummaryWe are offering a competitive salary of SGD 60,000 per annum, commensurate with experience, plus benefits. If you have a proven track record in sales and operations, excellent communication skills, and a passion for the travel industry, we encourage you to apply.
Key Responsibilities:- Responsible for sales through local and overseas travel agent channels, identifying new business opportunities and building strong relationships with clients;
- Manage tour operations, ensuring seamless execution of client itineraries and exceeding customer expectations;
- Provide general sales support, contributing to overall sales strategies and special projects;
- Coordinate reservations, contracts, and record-keeping for tours and facility reservations, maintaining accurate records and reports;
- Increase brand awareness and market share through various marketing channels, including social media and direct marketing;
- Work closely with management to create new opportunities for growth, analyzing market trends and competitor activity;
- Manage key accounts, retaining a portfolio of key clients and ensuring high levels of customer satisfaction;
- Implement marketing strategies, collecting client feedback and conducting competitor analysis to inform future initiatives.
- Proficiency in Microsoft Office tools, including PowerPoint and Excel;
- Experience in e-commerce sales and BD is an advantage;
- Minimum 3 years of experience in travel-related or e-commerce fields;
- Experience in digital and social media marketing is a plus;
- A proven track record in travel-related sales;
- A self-starter attitude with a confident and personable nature;
- Willingness to travel to key markets for monthly sales trips and events;
- Fluent in English and Mandarin.
We offer a dynamic work environment, competitive salary, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about the travel industry, please submit your application.
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