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Airport Representative

2 months ago

Singapore XIAMEN AIRLINES SINGAPORE OFFICE Full time
Role Summary

Xiamen Airlines Singapore Office is seeking a highly motivated and enthusiastic Airline Representative to provide exceptional customer service at Changi Airport. As a key member of our team, you will play a vital role in ensuring a seamless travel experience for our passengers.

Key Responsibilities
  • Provide frontline customer service at check-in counters, verifying passports and travel documents, and issuing boarding passes.
  • Supervise ground agents and offer guidance as needed.
  • Assist with cargo bookings and manage lost and found items.
  • Facilitate a smooth arrival and departure process for passengers, collaborating with Flight Captains and Cabin Crew.
  • Respond to phone calls and emails promptly and professionally.
  • Oversee special handling procedures for VIP passengers and others requiring extra attention.
  • Proactively handle additional duties and projects assigned by the Manager.
Requirements
  • A-level or Diploma Qualification.
  • Fluency in English and Chinese, with strong written, verbal, and interpersonal communication skills.
  • Proficiency in Microsoft Office applications.
  • A service-oriented mindset and a passion for the aviation industry.
  • Initiative, enthusiasm, creativity, and a strong sense of responsibility.
  • Customer service experience is a plus.
  • Prior experience in the travel or airline industry is preferred, but training will be provided.
  • Ability to work a rotating shift schedule at Changi Airport, including weekends and public holidays.
  • Singaporean Citizenship or Permanent Residency is mandatory.
What We Offer
  • Free Travel Ticket every year.
  • Rotating Shift (Depend on Flight Schedule).
  • Located at Changi Airport.