Network Engineer

2 months ago


Singapur, Singapore NTT DATA Full time

About the Role

NTT DATA is seeking a highly skilled Network Service Delivery Field Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, ensuring the smooth operation of their network infrastructure.

Key Responsibilities

  • Provide third-line technical support to clients, resolving complex network issues and ensuring minimal downtime.
  • Collaborate with clients, carriers, and NTT DATA colleagues to diagnose and resolve technical issues.
  • Investigate and troubleshoot network problems, identifying root causes and implementing effective solutions.
  • Develop and maintain knowledge articles and work instructions to support incident diagnosis and resolution.
  • Work closely with the client to understand their requirements and provide tailored solutions to meet their needs.

Requirements

  • Strong technical knowledge of networking technologies, including routing, switching, and wireless.
  • Experience in technical support, with a proven track record of resolving complex technical issues.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a pressurized environment.
  • Ability to adapt to changing circumstances and prioritize tasks effectively.
  • Professional certifications in networking technologies, such as Cisco, Juniper, or Aruba.

About NTT DATA

NTT DATA is a global leader in business and technology services, with a commitment to innovation and excellence. We serve 75% of the Fortune Global 100 and are dedicated to helping our clients succeed in the digital age.

Equal Opportunity Employer

NTT DATA is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from talented individuals from all backgrounds and are proud to be a Global Top Employer.


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