Floral Manager

Role Description

We are looking for a skilled and motivated Floral Manager to lead our team in creating an exceptional customer experience. As the face of our business, you will be responsible for managing daily retail operations, procuring and styling flowers, driving B2B sales and partnerships, and creating unforgettable customer experiences.

About Us:

We are a unique retail space that brings together nature's beauty and creativity. Our goal is to provide an exceptional customer experience through our curated floral displays, expert advice, and personalized service.

Key Responsibilities:

1. Manage end-to-end floral procurement, ensuring consistent supply of fresh, high-quality blooms aligned with our seasonal and design direction.
2. Build and maintain relationships with local and international flower suppliers, negotiating pricing and ensuring timely delivery.
3. Monitor flower quality, availability, and pricing trends to make informed sourcing decisions.
4. Coordinate with the Floral Team to align purchasing with weekly and monthly design plans.
5. Oversee the daily operations of the Flower Glasshouse, ensuring a seamless retail experience and efficient workflow.
6. Ensure the space is consistently well-presented (clean and tidy), well-stocked, and aligned with the brand and seasonal themes.
7. Monitor stock levels and freshness of flowers; coordinate replenishments with the Procurement Schedule.
8. Greet and assist customers in selecting blooms and ready-made arrangements with care and product knowledge.
9. Handle POS transactions, walk-in orders, and gift purchases accurately and efficiently.
10. Provide floral styling and gifting advice that reflects the brand aesthetic.
11. Collaborate with the Floral Team for custom or same-day bouquet requests.
12. Identify and pursue opportunities to grow B2B sales with florists, or institutions.
13. Respond to B2B inquiries, prepare quotations, and tailor floral solutions to meet client needs.
14. Maintain relationships with B2B clients, ensuring excellent service and long-term collaboration.
15. Work with Admin to track orders, invoicing, and delivery logistics for B2B clients.
16. Coordinate with the Floral Team, Admin Team to ensure alignment across all customer touchpoints.
17. Supervise and support junior staff or part-timers assigned to the Glasshouse.
18. Maintain daily operational checklists, procurement logs, and B2B sales tracking sheets.
19. Report regularly to management on sales performance, procurement costs, and client updates.

Required Skills and Qualifications:

• At least 1 year of experience in a floral, retail, or design-related business, with proven experience in procurement or sales.
• Strong network or knowledge of floral suppliers (local and/or international).
• Sales-oriented mindset with experience handling B2B accounts or partnerships.
• Strong visual and aesthetic sense; comfortable working with flowers and retail displays.
• Excellent communication and interpersonal skills — confident with clients and team members.
• Self-motivated, well-organized, and capable of managing multiple responsibilities independently.
• Physically able to stand for extended periods and handle floral materials and deliveries.
• Possess leadership skills with the ability to mentor and lead a team.
• Ability to handle stressful situations with composure and professionalism.
• Ability to work flexible hours including weekends and holidays.
• Physically fit and able to lift and carry floral supplies and arrangements.
• Willingness to learn and adapt to new skills, techniques, and industry trends.
• Tech-savvy with basic knowledge of POS systems, inventory tools, and Excel/Google Sheets.

Benefits:

• Location: Dempsey Road.
• Working days: 5-days per week (rotating shift across Weekends & PH).
• Bonus will be given (subject to individual performance).
• Daily staff lunch provided.

Others:

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