Operational Efficiency Expert
1 day ago
We are seeking a highly skilled and experienced Operational Efficiency Expert to lead our administrative, warehousing, and logistics functions.
- Develop and implement effective delivery schedules, vehicle planning, and route optimization strategies for our delivery team.
- Ensure timely fulfilment of customer orders and efficient live station setups.
- Coordinate warehouse inventory movement with our warehousing staff.
- Monitor stock levels and support replenishment planning with our purchasing team.
Key Responsibilities:
- Supervise and manage a 3-person admin team responsible for sales and finance administration.
- Ensure accurate issuance of invoices, DoS, and customer records.
- Review and refine internal processes to enhance efficiency and productivity.
- Attend to business phone calls and follow-ups, including customer coordination.
Event Crew Management:
- Maintain and schedule a pool of 10+ part-time service crew for ice cream cart events.
- Coordinate briefing, logistics, and customer expectations before each event.
- Track attendance and performance of service crew.
Customer and Staff Support:
- Act as the first point-of-contact for delivery/logistics/event issues, including evening standby for event support.
- Resolve operational problems swiftly (e.g. vehicle breakdowns, crew no-shows, late arrivals).
- Liaise with Director on staff discipline, leave, and performance concerns.
Reporting & Coordination:
- Submit weekly operational reports (deliveries, event summaries, staffing).
- Assist Director with manpower planning, vendor liaison, and process improvements.
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