Strategic IT Planner

We are seeking a seasoned IT professional to join our dynamic team in driving strategic planning, enterprise architecture, and governance initiatives.

This role is pivotal for building a robust IT landscape. Responsibilities will include:

• Architecting the Future: Developing an Enterprise Architecture framework and IT Architecture blueprint.

• Driving IT Governance: Enforcing IT governance principles for compliance, risk mitigation, and investment optimization.

• Enhancing Service Excellence: Leading IT Service Management (ITSM) initiatives and obtaining ISO 20000 certification.

• Ensuring Business Continuity: Developing and maintaining IT Business Continuity Plan (BCP) procedures aligned with overall BCP and ISO 20000/27001 standards.

• Cultivating Talent: Contributing to the IT Capabilities plan and departmental training roadmap.

We require a proactive leader with a deep understanding of IT strategy, enterprise architecture, and governance best practices. Exceptional communication and collaboration skills are essential, along with a proven track record of influencing stakeholders and driving complex projects to successful completion.

Key Responsibilities

IT Strategic Planning

Support CIO to establish the multi-year IT Strategic Plan and annual IT workplan including:

• Plan and facilitate IT strategic planning workshops and offsite meetings

• Conduct research on technology trends and adoption in the education sector

• Create IT Strategic Plan and annual IT Workplan

Enterprise Architecture (EA)

• Establish EA framework to align business strategy, processes, information, and technology

• Develop and maintain enterprise-wide IT Architecture as a common blueprint for achieving cost efficiency and alignment with organizational goals

• Co-chair / Key Member for the Architecture Review Forum / Solution Review Committee and ensure IT systems and solutions align with overall IT Architecture

IT BCP Planning & Management

• Conduct IT Business Impact Analysis and IT Risk Assessment identifying critical IT systems, applications, infrastructure components, and data essential for business operations

• Develop and maintain IT BCP procedures / DR Plans and work with ERM office to ensure alignment with overall BCP plan and ISO20000 and ISO27001 frameworks

• Plan and conduct/support annual BCP related exercise, reporting, and audit

• Function as a key participant in major incident response activating relevant DR plans and coordinating IT recovery effort and liaising with other business units

• Develop and deliver IT BCP training educating IT staff on their roles and responsibilities

IT Service Management (ISO20000 certification)

• Lead ISO20000 certification ensuring IT Service Management System (SMS) consistently delivers quality IT services meeting business and customer needs through continuous improvement and adherence to best practices

• Act as Primary Management Representative for ISO20000 audit

• Deputy System Owner for ITSM components in ServiceNow Platform ensuring various ITSM components (e.g. Incident Management) are effectively implemented/enhanced as per approved processes

• Collaborate with ServiceNow development team to implement approved processes within the platform

IT Capabilities Development

• Establish IT capabilities development plan and annual IT training plan

• Collaborate with HR Business Partner to enhance IT Job family and competencies where needed

Requirements

• Degree in Computer Science, Computer Engineering, Software Engineering, or related disciplines

• Certified in TOGAF, ITIL, ISO 20000, or PMP is desired

• Minimally 12 years of relevant IT experience with a significant portion dedicated to IT strategic planning, enterprise architecture, or IT governance roles within a large and complex organization Experience in the education sector is a plus

• Demonstrated experience in developing and implementing multi-year IT strategic plans and annual work plans effectively aligning IT initiatives with organizational goals

• Hands-on experience in developing IT architecture blueprint and/or leading IT Service Management initiatives

• Knowledge of ServiceNow tool is a plus

• Hands-on experience in developing, maintaining, and aligning IT BCP procedures with organizational BCPs

• Experience in contributing to or leading IT capability development and training roadmap initiatives

• Excellent interpersonal and stakeholders' management skills

• Ability to think critically and to facilitate, influence, and collaborate effectively

• Exceptional communication and presentation skills

• Able to work independently and in cross-functional teams

About Us

We are looking for talented individuals who can help drive our strategic objectives forward. If you have what it takes to excel in this role, we encourage you to apply.