Community Ambassador

1 month ago


Singapur, Singapore Ascott International Management Pte Ltd Full time

At Ascott International Management Pte Ltd, we are seeking a highly skilled and charismatic Community Ambassador to join our team as a lyf Guard. As a multifaceted Community Manager, you will be responsible for creating an inclusive and collaborative community at lyf. Your day will be filled with checking in new guests, recommending must-visit places, replacing light bulbs, and ending with a cup of coffee or wine with our guests in our social spaces.

Responsibilities

Guest Well-being

  • Assist lyf residents with their check-in via mobile app or kiosk
  • Encourage members to download the DiscoverASR app to explore and interact with the lyf community
  • Explore the various functions of the app with residents, including mobile key, messaging lyf Guards, and making ancillary purchases
  • Handle guest queries and facilitate communication and requests

Operational Efficiency

  • Monitor room availability using the hotel's property management system (PMS)
  • Ensure processes adhere to corporate guidelines
  • Perform book-keeping activities as needed
  • Assist the housekeeping department with regular rounds to ensure cleanliness of the property
  • Handle walk-ins, emails, and phone inquiries
  • Execute light housekeeping/engineering duties and liaise with outsourced contractors for cleaning and maintenance

Community Building

  • Notice guest preferences and manage their profiles
  • Assist the Ambassador of Buzz in curating an event calendar and executing community initiatives
  • Proactively interact with guests to obtain constructive recommendations

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences
  • Strong advocate of staff volunteerism
  • Wellness programmes

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