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Technical Support Specialist for Trading Platforms
1 month ago
At AN TAS PTE. LTD., we are seeking an experienced Technical Support Specialist to join our team in providing top-notch support for our trading platforms.
About the RoleWe are looking for a highly skilled and motivated individual with extensive experience in Level 2 application support within the financial services or trading technology space. The ideal candidate will have expertise in front-office trading platforms, including ION, Bloomberg, MarkitWire, Fidessa, Front Arena, CME Brokertec, TradeWeb, and Trading Technologies.
The selected candidate will be responsible for supporting a diverse range of financial products, including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products. They will also need to possess strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI, ServiceNow, Remedy, JIRA), and the ability to resolve complex technical issues under pressure.
Key Responsibilities- Provide exceptional technical support for our trading platforms, ensuring seamless communication across teams in a fast-paced, production-driven environment.
- Develop / implement solutions to improve incident management processes and reduce downtime.
- Collaborate with cross-functional teams to identify and address potential issues before they impact the project.
- Stay up-to-date with industry trends and best practices in application support and development.
To succeed in this role, you will need:
- 4-7 years of experience in Level 2 application support within the financial services or trading technology space.
- Expertise in front-office trading platforms and financial applications.
- Strong troubleshooting and diagnostic skills, particularly within trading platforms, market data feeds, and trade execution systems.
- Familiarity with ITSM tools (e.g., GLPI, ServiceNow, JIRA) for managing incidents, requests, and tracking progress.
- Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
- Understanding of networking protocols and data feeds and how they interact with trading platforms.
- Experience with SQL and the ability to query databases to investigate data-related issues.
We offer a competitive salary of $120,000 - $180,000 per annum, depending on experience. In addition, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
This is a fantastic opportunity to join a dynamic team and take your career to the next level. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.
